Terms & Conditions
The following Terms and Conditions together with the general information contained on this website form the basis of your contract with Yoga Holidays. Please read them carefully as they set out our respective rights and obligations.
Booking conditions definitions
‘We’, ‘Our’, ‘Us’, ‘Yoga Holidays’ means Yoga Holidays.
‘Holiday’ means the Holiday booked by you or any person on your behalf.
‘Force Majeure’ means any circumstances which are unusual and/or unforeseeable which are beyond the control of Yoga Holidays, the consequence of which could not have been avoided even if all due care had been exercised, including (but not limited to) war or threat of war; riot; civil strife; hostilities; political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; weather conditions; closure of airports; fire; flood; drought; re-scheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and technical problems with transportation and all similar events outside our control.
‘Major Change’ includes the following when made before departure:
A change of hotel for the whole or a major part of your holiday,
These conditions apply to all Holidays and govern your relationship with Yoga Holidays. Please read them carefully before making a booking.
1. Your Holiday Contract
When a booking is made, the ‘lead name’ on the booking guarantees that he or she has the authority to accept and does accept on behalf of the party the terms of these booking conditions. After we receive your booking and all appropriate payments, a binding agreement will come into existence between us. This contract is governed by English Law, and the jurisdiction of the English Courts.
It is important to check the booking details when you get them, in the event of any discrepancy, please contact us as soon as possible as it may not be possible to make changes later.
2. Prices and website accuracy
Although we make every effort to ensure the accuracy of the website information and prices at the time of loading, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking.
3. Passports, visas, health requirements and travel documents
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. We regret we cannot accept liability if you are refused entry onto any transport or into any country due to failure on your part to carry the correct documentation.
4. Health and Insurance
(a) YOU MUST HAVE FULL TRAVEL INSURANCE TO COVER THE ACTIVITY OF THIS HOLIDAY. You need to have your own travel insurance, should cover you for cancellation, sickness, losses and all the usual risks.
(b) You should also consult a doctor with an understanding of yoga to check that you are sufficiently fit and healthy to undertake yoga classes and other physical activities that we arrange at your request (e.g. horse riding, mountain hiking etc.).
(c) Please be sure to advise us of any health conditions before you book. If you experience any injury or discomfort during any activity during the retreat, then you must stop taking part in the activities immediately and consult a member of the Yoga Holidays team. If you do not advise us of your health conditions we reserve the right to cancel your booking and your payment will be forfeited. If you have health conditions that may be affected by the activities offered by Yoga Holidays we reserve the right to advise you to stop taking part in the interests of your wellbeing.
(d) Whilst all measures are taken to ensure a high standard of health and safety within classes, we shall not be held responsible for any injuries sustained within class and outside of class.
5. Booking your holiday
(a) Your booking is not considered definite and no contract will exist between you and Yoga Holidays until we receive a payment from you.
(b) The price quoted to you in pounds is the exact amount to be received by us, irrespective of fluctuations in currency and of any bank transfer charges that you might incur. If you decide to pay by electronic transfer, please instruct your bank to charge all costs to you, otherwise there will be a shortfall in the amount we receive
(c)Confirmation payments received will be sent to you by Yoga Holidays and when booked online by Paypal.
6. Your Holiday Price
The prices on this website are correct at time of website publication, however, Yoga Holidays reserves the right to raise or lower its prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices (both before and after your confirmation has been issued). Please note, changes and errors sometimes occur.
7. If You Change Your Booking
If, after your booking has been confirmed, you wish to change your travel arrangements in any way, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be from the ‘lead name’ on the booking. You will be asked to pay an administration charge of £50 per person and any further cost we incur in making this alteration.
You should be aware that these costs could increase the closer to the departure date that changes are made. Only one change of departure date, per booking may be permitted. Any change in departure date will be treated as a cancellation and full cancellation charges will apply. You will be asked to pay an admin fee of £50 per person. Any further changes may be treated as a cancellation by you and result in cancellation charges being applied.
Note: Certain bookings may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements. In some cases, any changes made may mean you having to pay for the cancelled arrangements and purchasing new ones at full cost.
8. If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification by email from the ‘lead name’ on the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges shown below. Note: if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurance company.
Holiday cancellation charges
Period before departure within which notice of cancellation is received by us in writing.
60 days or more prior to the retreat: 50% of your payment will be refunded.
59-30 days prior to the retreat: Payments are not refundable, but 50% is transferable to a future Yoga Holidays trip.
29 days or less prior to the retreat: Payments are not refundable.
PLEASE NOTE THAT THE £99 YOGA HOLIDAYS ARE NON-REFUNDABLE regardless of the number of days notice is offered.
Our cancellation charges are a percentage of the total holiday cost. These charges are based on how many days before your departure we receive your cancellation notice and not when your correspondence was sent to us. Please note that any amendment charges are non-refundable. For insurance premiums you should refer to your insurance provider’s cancellation policy.
Please note, if only some members of your party cancel, in addition to incurring the applicable cancellation charges, we will recalculate the holiday cost for the remaining travellers. You may have to pay the extra room charges such as single room supplements.
In cases where cancellation charges made by our suppliers are higher than the cost of the deposit, we may pass the charge on to you. Please ask for full details and we will notify you of the specific charges applicable to your booking.
Note: Certain arrangements may not be cancelled after they have been confirmed and any cancellation could incur a cancellation charge of up to 100% of that part of the arrangements.
9. If We Change or Cancel Your Holiday
We begin planning the arrangements we offer many months in advance and so we reserve the right to make changes to and correct errors in holiday details both before and after bookings have been confirmed. We must also reserve the right to cancel confirmed bookings at any time. For example, if the minimum number of clients required for a particular travel arrangement is not reached we may have to cancel it.
Most changes are minor but occasionally, we may have to make a Major Change. If we have to make a Major Change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of the following options:
a. (for Major Changes) accepting the changed arrangements or
b. Purchasing alternative arrangements from us, of a similar standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or
c. Cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
However, we will not cancel your confirmed booking 6 weeks or less before departure except for reasons of “Force Majeure” (as explained above) or failure by you to make full payment on time.
Due to the unpredictability of Force Majeure events we shall not be liable for any changes either before departure or during the holiday, which in our opinion are necessary to protect your safety. In this event, we will offer you suitable alternative arrangements, or, if you do not travel, return the monies you have paid us but we will not pay you compensation.
We will not pay you compensation where we make a Major Change or cancel more than 10 weeks before departure or in the event of Force Majeure.
Very rarely, we may be forced by Force Majeure to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.
10. Our Liability To You
(a) In respect of other arrangements
We promise to use reasonable skill and care in the performance of our contractual obligations, subject to and in accordance with these Booking Conditions. Our contractual obligations consist of using our reasonable skill and care in making your booking and arranging your accommodation/car hire/ flight, as well as using our reasonable skill and care in choosing our suppliers.
(b) In respect of Packages and other arrangements
We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from:
o The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
o The act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or
o ’Force Majeure’ as defined above.
(c) It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.
(d) We limit the maximum amount we may have to pay you for any claims you may make against us.
The maximum amount we will have to pay you where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) is £50 per person affected unless a lower limitation applies to your claim under this clause.
For all other claims which do not involve death or personal injury, the maximum amount we will have to pay you if we are found liable to you on any basis is three times the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
(e) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended for international travel by air and/or for airlines with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability for national and international travel by air, the Athens convention for international travel by sea). Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we will not be obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request. In any circumstances in which the carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier; any sums you receive from the carrier will be deducted from any amount due from ourselves.
(f) Local Excursions/Activities/Events
We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our website. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you. Excursions, tours, activities or other events that you may choose to book or pay for through our concierge service or whilst you are on holiday (“Local Events”) are not part of your package holiday provided by us and these website terms and conditions do not apply. For any Local Event your contract will be with the supplier of that Local Event and not with us. We are not responsible for the provision of the Local Event or for anything that happens during the course of its provision by the supplier. Please note that this position also includes all hazardous activities.
(g) The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards in practice.
11. Data protection/privacy
12. Special requests and medical problems
If you wish to make a special request, you must do so at the time of booking. We will try to pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.
We are happy to advise and assist you in choosing a suitable holiday. As some of the accommodation and resorts featured may lack even the simplest facilities, such as ramps for wheelchairs, lifts etc, it is important that, when booking, you advise us of any disabilities and special requirements to make sure the holiday meets your specific needs.